Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All our products and ingredients are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view your order status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Do you offer professional discounts?
Yes, we have a Pro Program for certified makeup artists and stylists. Please visit our 'Pro' page to submit your credentials and apply for a professional discount.